Question 1

What does Top 3 on Google Maps mean?

Accepted Answer

Top 3 means your business appears in the map pack — the three local listings shown above organic results when someone searches for your service in your area. Those three spots get the majority of clicks from local searches. We target getting your Google Business Profile into that pack for your agreed keywords and location.

Question 2

How long does it take to reach the Top 3 on Google Maps?

Accepted Answer

Most clients see ranking movement within two weeks. We work to a 90-day target for Top 3 placement. On Growth and Secure plans, if we miss that target for your agreed terms, you don't pay until we get you there.

Question 3

What does "guaranteed or you don't pay" mean?

Accepted Answer

Before we start, we agree on the exact keywords and location targets. If your business is not in the Top 3 on Google Maps for those terms within 90 days, you get your money back — or we keep working at no extra cost until you are, depending on your plan. No fine print.

Question 4

How much does BizGrow Digital cost?

Accepted Answer

Plans start at AUD $400 per month (Basic), AUD $650 per month (Secure), or AUD $1,500 per quarter (Growth — save $450 vs monthly). All plans include competitor analysis, keyword tracking, and fortnightly updates. Growth and Secure include performance guarantees.

Question 5

Are there long-term lock-in contracts?

Accepted Answer

No. After the initial commitment period (3 months on Basic and Secure, 6 months on Growth), all plans roll month-to-month. You can cancel with notice — we don't tie you into multi-year contracts.

Question 6

What is the difference between Google Maps SEO and Google Ads?

Accepted Answer

Google Maps SEO (local SEO) improves your organic ranking in the free map pack and local results — you don't pay per click. Google Ads charges every time someone clicks your ad. We focus on Maps SEO for sustainable, compounding visibility. Ads can complement SEO but are a separate paid channel with different economics.

Question 7

Which industries and areas do you serve?

Accepted Answer

We work with ambitious small businesses across Australia, with a focus on Sydney and the North Shore (including Killara). Typical clients include trades, professional services, health and wellness, hospitality, and local retail — any business that relies on local customers finding them on Google.

Question 8

I've tried Google Ads before and wasted money — how is this different?

Accepted Answer

Google Maps ranking is not the same as running generic search ads. We optimise your Google Business Profile, build location-specific citations and backlinks, and tailor strategy to your competitors and customers — not a one-size-fits-all ad template.

Question 9

How much of my time will this take?

Accepted Answer

About one hour for onboarding. After that, we handle setup, optimisation, and ongoing management. You receive fortnightly updates and can check progress anytime — no weekly meetings required unless you want them.

Question 10

Why should I choose BizGrow Digital over another agency?

Accepted Answer

We tie our fees to results. On guaranteed plans, if we don't deliver Top 3 within 90 days, you don't pay until we do. We also don't work with your direct competitors in the same market, and all work is done on your accounts — you keep full ownership.

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